Below you will find the most frequently asked questions about water treatment systems.

  1. Are the filters good quality products?

    FITaqua filters are in one hundred percent made of European highest quality materials. All filters are pressure tested.

    FITaqua filters have appropriate hygiene certificates in all European countries, USA, Canada, Russian Federation and Australia.

    All cartridges and filtration systems are up to date NIH certificated.

    FITaqua is certified ISO9001 which confirms the highest production standards of filters, cartridges and accessories.

  2. For how many years is enough for me such a filter?

    The filter itself can last for a very long time. The only thing you have to remember is regular filter cartridges replacement. Cartridges should be replaced every 6 months. They stop organic pollutants and chemicals. Replace cartridges with the new ones after 6 months and enjoy clean and healthy water.

  3. How do I contact customer service?

    Call: 42 648 44 44 (inside number 102) for english: 43 648 44 12

    or send a message through a Contact form.


  4. When I buy a filter can I also order installation service?

    When buying FITaqua filter you can order it to be assembled anywhere in Poland. Professional installation requires an additional fee. In order to arrange the service, please contact a consultant.

  5. Can I count on help in choosing a FITaqua water filter?

    Of course, we advise our clients in selecting a filter in order to find the one the is most suitable for your needs.

  6. Can I drink filtered water without boiling?

    Yes, after FITaqua purification water is clean, free of sedimentation impurities, chemical and biological contaminants so you can enjoy the taste without fear. The water is tasty and healthy.

  7. What is reverse osmosis?

    We may notice natural osmosis process in environment. It is a movement of molecules from lower concentration solute into higher concentration of solute, through a partially permeable membrane (with porosity around 0,0001). Natural osmosis occurs on cell walls of mammlas (including human) or intestines. Thanks to discovering factitious membrane, we may now use osmotic processes for purifying water. As in this case, we are considering a phenomenon opposite to natural osmosis, that is why water filtration industry the concept is called reverse osmosis. Osmotic membranes for drinkable waterhave twice bigger porosity than the natural ones. Thanks to that mineral elements can easily float in water.

    Visual presentation of the process is available here

  8. How does the membrane look like?

    The construction of the membrane module is available here.

  9. Where can I find more information about water and its treatment techniques?

    For more information about water itself, most common water impurities and methods of treatment, we recommend newsletter “Clean Water” which is available online: www.stow-czystawoda.pl

By using this website you agree to the use of cookies in accordance with the current settings of the browser. See our privacy policy

We respect and fully respect the right to privacy and protection of personal data visiting our website. This document sets out the rules for the collection and handling of data obtained during the service.


  1. Service does not automatically gather any information, except for the information contained in cookies.
  2. Cookies (so-called. "Cookies") are computer data, in particular text files that are stored in the terminal equipment of the Service User and are intended for the use of the websites of the Service. Cookies typically contain the name of the website from which they originate, their storage time on the terminal equipment and a unique number.
  3. Zamieszczającym entity on the device end user service entity receiving cookies and access to them is the operator of the Service www.fitaqua.pl
  4. Cookies are used to:
    1. adapt the Web content to the preferences of the Service User and optimize the use of websites; in particular, these files allow the Service User to identify the device and properly display the web page tailored to their individual needs;
    2. produce statistics that help us to understand how the Service Users benefit from web pages, which allows the improvement of their structure and content;
    3. maintenance of the Service User sessions (after logging in), whereby the user is not required on every page of the Service to retype your login and password;
    4. adapt the advertising content in graphic form (Display ads) using remarketing Google Analytics
  5. In the Service uses two basic types of cookies: "Session" (session cookies) and "fixed" (persistent cookies). Cookies "Session" are temporary files that are stored in the user terminal device until I log out, leaving the website or disable software (web browser). "Permanent" cookies are stored in the user terminal device for the time specified in the parameters of cookies or until their removal by the user.
  6. As part of the Service, use the following types of cookies:
    1. "Essential" cookies, enabling the use of the services available within the Service, for example. Authentication cookies used for services that require authentication through the Service;
    2. Cookies used to ensure safety, eg. used to detect fraud in the authentication through the Service;
    3. "Performance" cookies, allowing the collection of information about how to use the web pages of the Service;
    4. "Functional" cookies, enable "remember" selected by the user settings and personalization of user interface, eg. In terms of the language or region from which the user font size, appearance, website, etc .;
    5. "Advertisement" cookies, enabling delivery of more users of advertising content tailored to their interests.
    6. In many cases, the software used to browse the web (browser) by default, allows the storage of cookies on your device's end.
    7. The operator of the Site indicates that restrictions on the use of cookies may affect some of the functionality available on the website of the Service.
    8. Cookies posted at the edge of the Service User and can also be used by the co-Service provider of advertisers and partners.
    9. For more information on cookies is available at http://wszystkoociasteczkach.pl or in the "Help" menu in the web browser.